Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
- Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
- Accessible parking for vans and standard automobiles, including proper striping and signage
- Accessible access aisles.
- An accessible entrance with sufficient door width and level landings.
- An accessible registration counter.
- Accessible guest rooms.
- Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
- Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
