Welcome to Extended Stay America- Los Angeles- San Dimas! We are the perfect location for business travelers, students, tourists and those relocating to the Los Angeles area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-210. From our location, you can easily visit local attractions such as Raging Waters Los Angeles, Brea Mall, Montclair Place and Chino Hills State Park.
Extended Stay America is a great place to relax and unwind. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet friendly rooms. Whether you’re staying a day, week or more, Extended Stay America is a place where genuine care is always there.
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Room filthy, obviously housecleaning doesn't bother. Broken microwave, loose toilet seat, shaky towel rack. Child's dirty handprints, spit, and face prints all over the cabinets and window. Slow bathtub drain, some kind of funky stuff on the bed skirt. Woodwork and cabinets rotted out, cigarette stains on bathroom counter, ripped curtains and broken curtain rod.
ALTHOUGH THEY SAY THEY DO ON THEIR WEBSITE, THEY DO NOT SUPPLY DISHES AND UTENSILS IN THE KITCHENETTE, OR FREE BREAKFAST. The only reason i booked a two night stay here even though i know how the area is, is because i needed a kitchen to cook for my husband after he gets off work, WE ARE NOT ON VACATION, and after paying full price AND a pet fee, i figured they would
Up all night paranoid about bugs, I went to the front desk to inform manager about the terrible shape of the room in the morning. She seemed concerned at first and then said "bottom line, what do you want? How can we rectify this?" I explained that MY room was now cleaned with clorox wipes by myself and I got a new microwave, not worth the move for just one more night. My house is under construction here in San Dimas.
I asked if she had a king size bed studio available in the part of the hotel where they take more interest in guests satisfaction and i asked if i was placed in the area for the government assisted staying. The location is near the freeway and EVERYONE knows they live near the 57 over pass in the bushes and behind buildings. I've been told by law enforcement that when they get their checks or hotel vouchers they stay in Motel 6, a block away, or here.
Manager got offended and said "they wouldn't put a trader Joe's in a bad area" Wow, really??? That's your snickery response? The outside of this hotel is filthy and terribly kept and pretty smelly. Trader Joe's is in san dimas but in a completely different area. I've lived in San dimas all my life and it's an absolutely wonderful law enforcement loving community, but this spot is where the homeless are gravitating to. There's fast food restaurants galore and beggers in the shopping center.
I had a legitamate question. Yesterday I saw a couple very nice seniors and professionals ON THE OTHER SIDE.
Let's face it, any intelligent person would see that I had a valid point but she was beginning to look at me with empty eyes and plugged up ears. Why? Because either shes falling down on her job as THE MANAGER OF THIS HOTEL, or she's lying to me about seperate areas after putting me on the "no cleaning, no accommodation, no respect" side.
I left at 10am to check on my home construction, and take the dog to the park. After getting tired of fussing with my TV remote because the part that clips on the back to hold the batteries in is missing a small part, I went down to ask for another remote and another towel. I have one towel on the floor in the kitchen and one under maggies water and food bowl to keep the already dirty floor from getting gross. My husband is coming today after work and needs a towel to shower.
The guy at the front desk said they have no more remotes and taped the batteries in. Ok. Then he said I had to bring my dirty towels down before I can get another one!!!!!!!!!! BRING MY DIRTY TOWELS TO THE FRONT DESK IN ORDER TO GET ANOTHER CLEAN FRESH TOWEL AFTER PAYING EXTRA FOR A DISGUSTING ROOM!!!!!!!!
Look, if your lucky, you may get a nice room reserved for special guests or something and how thats determined I'm not sure, but I have a dog and they charged me full price for her too, then put me in this dilapidated filthy room.
I just told him "you guys charged me 50 more for my ESA (not a full service dog but trained and certified anyway) and can't give me another towel without making me go get my dirty ones?" The guy at the front desk went to the back and slammed the door.
this is by far the worst hotel stay I've ever experienced in my life!
Kirsten Falls
on
Google
1/5
I stayed in a queen suite with 2 pullout beds. Upon going to sleep for the night I realized that nethier pullout beds had bedding on them or in the room. A called to the front desk and they said I was only allowed 1 blanket and I needed to go get it. So
I had to get dressed and go downstairs. I was able to get 1 set of sheets and 2 blankets for the 2 pullout beds. Upon returning to the room I remembered I didn't ask for pillows. So another call was made down to the front desk to find out there were no pillows to give. The hotel was not sold out so how did they not have enough bedding or pillows for beds I was paying for. Luckily there were spare towels that were used as pillows. Also there were no black out/thick curtains only sheer curtains the room was facing east (sunrise side) so the sun was right into the room at 6am on a Sunday morning. Then after going to the sorry excuse for a breakfast where there was not even warm bottles of water. So I then needed to go to the vending machine where I tried multiple times to purchase water and the transaction would not go through. Then after talking to the front desk he advised me that it had not been working for a week and a half. Honestly worst stay at a hotel ever!!!! I will never stay at another Extended Stay America and will never recommend them to friends or family!!!
Mark Kirby
on
Google
1/5
They lied to us about our reservation. We had a confirmed reservation. The desk clerk Jackie phoned me(shocker) literally minutes before my time of arrival to advise they had given my reservation to another party. No explanation other than sorry we just sold out. They admitted I had a confirmed reservation but frankly couldn't care less. Obviously they won't get a chance to screw me over again.
vern roth
on
Google
5/5
Friendly kindly pet friendly
Sandra Ramirez
on
Google
5/5
Great service. Friendly staff.. Clean and nice sized rooms.
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