Find a place like home near the San Jose Museum of Art!
Welcome to Extended Stay America- San Jose- Santa Clara! We are the perfect location for business travelers, students, tourists and those relocating to the San Jose area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as California’s Great America, the Winchester Mystery House, Great Mall and the Municipal Rose Garden.
Extended Stay America is a great place to relax and unwind. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet friendly rooms. Whether you’re staying a day, week or more, Extended Stay America is a place where genuine care is always there.
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
This location is one of the best extended stay's location that i have ever been. The hotel management is so responsive about the issues and the hotel staff are so friendly and responsive in all the levels. I have been in this hotel for a couple of months and still a current resident.I would recommend this location specifically for the longer stay.
Mukul
on
Google
1/5
I booked two weeks in advance, for a 15 day stay, and on the day of the reservation, they called me to cancel since they had overbooked. I called them an hour earlier to tell them I am coming in an hour and they still canceled my reservation. They left me and my pet stranded as I was about to start driving to the property for checking in.
They also told me they have two guests coming in at night who will be told they don’t have rooms despite reservations being done in advance.
I am now scrambling to book another one at the last minute. They probably found out they could make more by canceling my reservation and didn’t have the courtesy to even offer to look for another reservation or accommodate me in any other way. At 8 PM I am stranded in my car with my pet while I am calling other places.
They had even told me that I have been assigned a room on the first floor when I called to tell them I’m coming earlier! And then an hour later, they call to cancel
I called the Extended stay America main toll free number and they said overbooking should never happen - that’s what the reservation is for!
Stay away from this property and stay as far away as you can from them.
Edit: to the owners response, you should be ashamed of yourself. You are clearly lying about the overbooking. I called and I was told I have a room assigned - but at that time, they saw the price I was paying. An hour later, magically, you have 8 overbooking. You are clearly lying - why, I don’t know.
To anyone reading, don’t book here - the owner is a complete liar and is using excuses to cover the actual reason
LTYC
on
Google
1/5
I went 2 days ago to the extended stay in gold street in Santa Clara and we had a reservation and when I was going inside it smelled like a hospital wasn’t very clean and I showed my reservation to the Asian guy and he said we can’t go in because it’s not 3 o’clock yet and he called someone saying wave the $250 check in fee and let them in and I called the guest services they said their not allowed to do that and he said when we wave the fee give me a good review on our website then he showed us room 222 I liked it and he said it’s available then I went back to front desk another guy was there named Ivan and said no the room isn’t available but there was nobody in the room and the room was clean and read to be checked in and he said no then we went back to see other rooms and this Asian guy while he was showing us the other rooms he was going inside rooms while people was inside without knocking and laughing then we picked 2-3 other rooms and one of the fridge was very dirty and some rooms the Asian guy was leaving he didn’t close the door he left it open and I had to close it then once we picked the 2-3 other rooms and went back downstairs Ivan said it’s not available and told us another room was ready then we said we will go there then he said we need 2 payment methods on file that’s now how it works if someone is saying there for more then 7 days they only need 1 credit card or cash even under 7 days that guy didn’t know what he was doing and acting he was the boss and refunding a manger and laughing and laughing at other customers then he was yelling at the Asian guy and forcing him to wash the dishes and towels and knock on all the doors to check them out and it was raining I told him can u transfer our reservation to another location he said no so Ivan wasn’t helping us being very rude unprofessional and saying random stuff at the front desk and sayin we have to pay extra for a room even though it was same price as our reservation and the rooms he showed us smelled very bad and stinked and when Ivan was talking he wasn’t talking face to face he was looking down and giving a attitude towards me and my mom and staffs and he was texting his friends on the phone while he’s on shift and he gave us a lot of headache and not being helpful and bad customer service we had to drive from Santa Clara that had a low rate of $55-60$ per night to 97$ per night because of Ivan and drive 1-2 hours away to another extended stay hotel and being super rude and made me very disappointed and sad and my mom and we left please take some actions and it was raining and we had to leave this happened on 02-17-24 and when we was going in the elevator even the staff said idk why this Ivan guy is telling me what to do he’s new and doesn’t know anything and he said he will tell his manger also and this Asian guy almost hit me with the elevator when I was trying to go inside like he closed the door super fast without waiting for me so these are serious issues and matter please take actions they shouldn’t be working there and going inside people rooms without knocking is a very serious issue and can lead to something else they don’t have knowledge or training both of them and the elevator lights are very low can’t even see.
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