Extended Stay America - Chicago - Elgin - West Dundee! We are the perfect location for business travelers, students, tourists and those relocating to the Chicago area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-90. From our location, you can easily visit local attractions such as the Fox River, the Randall Oaks Zoo, the Woodfield Mall and Santa’s Village Azoosment & Water Park.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
NO STARS DO NOT I REPEAT DO NOT STAY HERE!!
This extended stay is full of drug addicts and alcoholics and smokers making the whole building smells like cigarette smoke,there are drug addicts literally doing laps in the parking lot running around drugged out running back and forth, screaming their heads off but on top of that the management at this establishment is absolutely god awful I went to work in the morning and my wife stayed in the room as she works from home and my wife who speaks no Spanish was confronted by a housekeeper who spoke no English at all the only word she knew was housekeeping , my wife then opened the door and told her no thank you and shut the door but the housekeeper kept knocking and interrupting my wife’s meeting and upon opening the door for a fourth time the housekeeper had her phone in her hand with google translate opened up on her phone.1 that’s a liability issue if my wife would have dropped the phone or anything like that were to happen me and my wife would have to buy her a phone.2 the housekeepers should at least know what no means especially if your going to be interacting with customers who dont only speak English but more than likely only speak a little Spanish. My wife had then called the front office to tell the person in the office if they had a housekeeper who speaks English so they could talk about the room because the room was absolutely filthy upon moving into it. My wife and I finished moving our stuff into the room at 12pm and didn’t unpack, nobody wants to move rooms when they are already exhausted so we decided to head to bed and upon pulling back the sheets they’re were nasty hairs and stains all over the sheets of the bed we then ripped them off and took them to the office and spoke to Maria who was helpful to give us clean sheets and in the morning we were told by Alberto the manager, who barely speaks any English said that my wife was being racist and treating the housekeeper in a racist demeanor and that we would have to leave or he was calling the police I had then asked for a full refund because one my wife isn’t racist at all two you woke us up to kick us out on false pretenses and three the housekeeper who speaks no English AT ALL said that my wife was racist towards her how would she know what the word racist means if she doesn’t even understand the word no and to top all of it off as me and my wife are grabbing all of our things and putting them out in the hallways and getting our stuff into the car Alberto has all the housekeeping sitting there talking about us in Spanish (I’m Panamanian I understand all dialects of Spanish) they were sitting there talking crap in Spanish so my wife didn’t know what they were saying but upon telling them that I spoke Spanish and knew what they were all saying Alberto was asking me questions in Spanish you ask to someone who barely knows Spanish like what’s blue in Spanish which was entirely unprofessional and racist and was extremely racial profiling .I had told him I would like to be given the number to corporate and wanted to speak to his boss they all had gotten quiet and Alberto whispered something to them and left to go to the office where he already had a staff member there handling the office he just wanted to go and hide and watch from the cameras but while I was putting bags in my car my wife had informed me that the housekeeper Lilliana was going into the room and throwing our belongings onto the floor and saying “trash trash trash” taking all of the things on the desk and magnets on the fridge and throwing them on the floor.when I stayed in the hallway and watched our belongings she was sitting there as quiet as a mouse but whenever my wife was there alone with her she was giving my wife the middle finger and sticking her tongue out at her and saying remarks in Spanish that my wife doesn’t understand which is why this place needs new management and I would love for whoever reads this review to run away from this place and report them as I will be doing to the BBB
Jennifer Cooper
on
Google
1/5
Not quiet, not clean, stains on furniture. Booger on curtain. Toilet paper holder falling off wall. No hot water
La Vont Gregory
on
Google
5/5
I had a very comfortable and relaxing stay well needed everything's clean and spotless they go out of your way to help you everybody is nice and friendly it's quiet The building doesn't smell like marijuana like some places it's very nice and quiet and clean You will enjoy your stay it's comfortable
Jenn C
on
Google
1/5
We had to stay here because our home flooded and it was the most affordable with our dog coming too. However, the whole “you get what you pay for-“ was completely accurate to our stay. The hotel smells like weed and cigarettes. The room was musty and I’m almost positive there was mold behind the mirror in the bathroom. The room that was pleasant was the elevator. There were police on our floor at one point and in the morning someone set the smoke alarms off because of smoking in their room. I was completely uncomfortable. I would never, ever consider staying at this place. They need a whole makeover and much needed cleaning needs to be done. No thanks.
Giovanna Vazquez
on
Google
2/5
Some of the staff is either a hit or miss. You have the ones who go out of the way and then you have management whose ego is so big he, Alberto, cannot talk to an adult about a situation.
We moved in, kitchen was broken, refrigerator got replaced and there was a stinge of mold that didn’t leave. We Had to leave due to ordinance but came back to us being moved to building B but with the cold, the pipes burst next to our room flooding everything and ruining all of our electronics. After a few days, they reimbursed us but only for the electronics, they said personal items like our pillows and comforter weren’t covered. Moved us back into building A. This building has nothing but pot heads and smokers, who are smoking in the rooms and setting of the alarms, and whom are moving in. Weed all day and all night, upstairs people walked loud, loud tvs til 3am and because we complained and made sure that we were ok, being that I have health issues, today they decided to wait until checkout to say we couldn’t come back. Worst of it, the manager Alberto had Bonnie and the head of housekeeping do his dirty work while he was in the office. No explanation, no looks, complete ignorance of me and my husband. We were quiet, but expressed our comments as they sent me a review to fill out and I know this is the reason they had us leave. I woulnt recommend it to anyone but some are in need, so I’d say to go with caution and just be aware and read up on this place.
Guest Reviews
All Reviews ( of )
You are now leaving esa.com to go to Franchise Oppurtunities