Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Guest Reviews
Brian Walker
on
Google
1/5
M G
on
Google
1/5
First Impression was as if we entered the projects...
2nd impression was even worse - the entry doors to any building were un-secureable...
upon entering the hallway to the build our room was to be located it had a terrible odor...
then entered the room for which we first noticed mold in the shower area (door track and corner of shower...) window curtains had mismatched curtains as the one on the left went to the floor and the left side went to just above the heater (inches below the window), window frames were broken and are not repairable under any circumstances... windows were also unsecureable... room also stunk of urine...
this was an extremely bad experience - felt as if we enter the Red Roof Inn...
upon showing photos at the desk, we were taken to other rooms to inspect - i would have left this property all together if I had not just driven over 600 miles on my journey across the USA heading east...
the next room was better but still had issues for which I just had to deal with as no other hotels could get us in last minute...
This room had not been repaired or even inspected by maintenance, management or the cleaning crew as they would have seen hair in the shower broken receptacle covers, drywall repairs done by the blind...
maybe the maintenance person just does not know how to do the repairs as needed and would be considered over his / her head - then the problem is with management... to rent out rooms in such dis-repair is not up to company standards - not up to health codes and could cause you to be shut down... the rooms should have been taken out of service... this property needs to be emptied out raze the buildings and start from scratch or do a capital re-investment... I know ESA was purchased by Blackstone Real Estate and the Starwood Capital Group... has it gotten so bad that properties are being slummed down? 1stRoom was 119 - 2nd Room was 309…
I WILL NEVER SPEND ANOTHER PENNY AT ONE OF THESE PROPERTIES AGAIN - NOT WHAT WAS EXPECTED AND NOR DO I EXPECT ANYONE WILL RESPOND TO THIS EXCEPT WITH THUS CANNED RESPONSE TO COME BACK AGAIN TO SEE OUR IMPROVEMENT... GET ME ONCE - SHAME ON YOU - GET ME TWICE - SHAME ON ME... BTW - WHEN DID COFFEE COUNT AS BREAKFAST... THAT WAS IT - WATERED DOWN COFFEE...
Melonie Allyn-Schwerin
on
Google
4/5
I'll be honest, based on more recent reviews I was nervous about my upcoming stay. We had booked this last August in preparation for eclipse chasing and wanted to get locked in before demand caused rates to rise. But we had nothing but a good experience here. Not a 5-star hotel, but wasn't intended to be. We weren't going for fancy, we were going for function. The bed and fold out sofa were comfortable. Room was clean and well-kept. Kitchen appliances were functional. We did have to bring our own cookware and plates but that was fine. My only two minor complaints is one of the windows didn't have a screen so it was just open with no barrier, and when we needed an additional pillow and towel they were running low. But the staff were friendly and helpful, and the experience was acceptable and affordable. Again, not looking for a fancy place to stay, just something we could use as a home base while we were traveling and it was perfectly functional and clean. I don't know how other folks had such different experiences than we did, but it was fine. The area is just an office park/industrial area, but it was close to what we needed to get to and relatively quiet all things considered. I would definitely stay here again without concern or issue.
L R13
on
Google
1/5
Do not stay here! The front office clerk tried charging my card 1300 dollars at CHECKOUT and all she can say is sorry it was an accident. The only reason she wasnt able to do it was because my bank flagged the charge. They still had to cancel my card due to it being unauthorized. The fact this has caused me a whole lot of trouble since then makes me so angry. And after 1 month of staying at this place they continued to charge me taxes which I was supposed to not be paying after the month.
Thomas O'Donnell
on
Google
1/5
Booked a room for the style and amenities. The three beds were the only one that was true. There was supposed to breakfast, nothing, lobby convenience store, nothing. No in room coffee machine no plates cups or any kitchen amenities. The hallway smelled of smoke and was filthy. Beer bottles on the stairs. People hanging and drinking in the stairwell. The top of the refrigerator was filthy At check in the receptionist didn’t even know how to direct us to the right building to the room. I would not recommend this place. The only reason we stayed is we were completing a15 hr drive and were exhausted.
Guest Reviews
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