Welcome to Extended Stay America - Phoenix - Scottsdale - Old Town! We are the perfect location for business travelers, students, tourists and those relocating to the Phoenix, AZ area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Scottsdale Fashion Square, the Desert Botanical Garden, Papago Park and the Phoenix Zoo.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry, a swimming pool and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
Fully-equipped kitchen with refrigerator, stovetop and microwave
Dining and work space
Free wi-fi
Sofa sleeper
Free cable with premium channels
Iron and ironing board
UNAVAILABLE
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Accessible Room Features
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
While visiting downtown Scottsdale, my dad and I had the great displeasure of staying in the Extended stay resort. After years of traveling, this was by far the worst hotel either of us have ever stayed in. This is also the first negative review we’ve ever even considered leaving a business. We arrived jet lagged, ready to check into our room with two beds. Immediately, we noticed the many, many homeless people loitering around the building. There was also an abundance of drug paraphernalia in the parking lot (I will add photos). We received our room key and went to our room. We were surprised to find we had been checked into a room with only one bed. There were little to no appliances, the bathroom door didn’t shut, and there were no cups or plates. There was also extensive water damage around the area they called a kitchen. We went back to the front desk only to be told there were no rooms with two beds available. While in the front lobby, a homeless lady came in to use the phone. She immediately started screaming at whoever she was speaking to, frustrated that she was going to be on the street that night. As a customer, it was incredibly off-putting. As we had no other choice, we shared the bed that night. We were very lucky it was only the two of us because if it was any more, someone would have had no choice but to sleep on the floor. There was also no couch or pull-away bed available.
It wasn’t until the next evening we were finally offered a room with two beds. While being checked into our new room, an employee mentioned the reason we were checked into a room with one bed. She said her system had been overbooking, and that when we paid for our room (with two beds), there were actually no rooms with two beds available. This had supposedly been going on for quite some time. When asked if we were going to be charged for changing rooms, we were told she needed to ask her manager. Overall, this employee was very pleasant and as helpful as she could be given her circumstances. This is why we were shocked when the manager angrily stormed in and raised her voice towards the employee. She was angry because the employee told us they were having issues with their system. It was totally uncalled for, and was incredibly disrespectful towards the employee, and us as guests. Eventually, the manager told us that we were in fact going to be charged for changing rooms. She was going to give us a refund for changing rooms, but only because we asked. She was yet to apologize for the entire inconvenience. It was at this point my dad told her the entire situation had been unacceptable. In a condescending tone, she said word for word, “What’s been unacceptable?”
To answer the managers question… Being checked into a room with one bed was unacceptable. Berating an employee in front of us was unacceptable. Charging us to change rooms until we asked was unacceptable. Homeless people screaming around guests was unacceptable. Drug paraphernalia littering your parking lot was unacceptable. The state the rooms were in was unacceptable. The entire experience was unacceptable (to say the least).
When checking into our new room, we were told they couldn’t give us a key because their machine was down. She told us to come back in an hour. When I went back to check, I was told the machine was still down and to come back later. When I asked the manager how much later, she shrugged. The third time I went back to check, I heard an audible “Oh shit” come from the back office. Of course it was the manager... She told me the key still wasn’t ready and that it “was Sunday,” so she wasn’t sure if their machine was going to be fixed. It goes without saying we never got a key. Or any form of an apology.
After the first two nights it was clear we weren't valued as customers. We decided we would stay anywhere but Extended Stay. We weren't going to subject ourselves to the blatant disrespect any longer, let alone pay for it. I wouldn't recommend this place to anyone. Do not bring children here...
STAY AWAY!!!
Megan Williams
on
Google
5/5
Tevanna was great a made our stay here in Arizona so much easier, she made sure we were good with everything . Nice staff love it
Levi
on
Google
4/5
Fantastic place to stay for months on end. It is affordable, in a great location, and while the service isn’t perfect, if you express problems to them they will make sure that it is fixed. If you want to live in Greater Phoenix temporarily, and don’t have any long term plans just yet location wise, this is a great choice.
Chelle Summer
on
Google
5/5
We've been taking two trips a month for the past three months and this was the cleanest room we've had. We just needed a place to sleep so no frills was just fine. Quiet, safe, and clean. It was all we needed.
Me Too
on
Google
5/5
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