Frequently Asked Questions

For official check-in/check-out times, see the "services and policies" under each listing. Additional fees may apply for early check-in or late check-out.

Our front desk can assist you with mail delivery, fax service and copy service should you need it.

Yes, all our hotels have free wi-fi in every suite. Contact the hotel's front desk for access code. Enhanced wi-fi can be purchased at all our hotels. 

A maximum of two pets are allowed in each suite. Pet fees vary by location to cover the cost of cleaning and guest room fumigation. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. More than two pets or those animals outside of the size requirements will need property manager’s approval. Please contact the property for questions. Visit our pet-friendly page for more information. 

Reservations must be cancelled by 6 p.m. local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Advanced Purchase (AP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Extended Plus Program (EPP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to 3 nights’ room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

To cancel a reservation, please click here. To cancel an AP or EPP reservation, please call the hotel.

Select Extended Stay America locations offer shuttle service.

At Extended Stay America, our hotels provide a variety of amenities depending on the location. To verify the amenities of a hotel, simply visit the main page of your desired location and click the “hotel amenities” tab or please feel free to call the hotel directly.

All Extended Stay America hotels have on-site laundry rooms with coin-operated washers and dryers available 24 hours a day, so you can do your laundry whenever it’s convenient.

Yes, we offer safe deposit boxes at all locations. Ask at the front desk if you would like one.

Our newly renovated suites in all Extended Stay America hotels offer flat-screen TVs with premium channels: Showtime, Showtime 2, CNN, CNN Headline News, Fox News, TNT, WTBS, Discovery, Cartoon Network, USA, Oxygen, ESPN, ESPN 2, ESPN News, ESPN Classic, and The Weather Channel, as well as locally broadcast network affiliates including ABC, CBS, FOX, NBC, and PBS. Channel offerings may vary by property.

Many of our Extended Stay America hotels offer on-site exercise rooms or access to exercise facilities nearby. To see if a hotel partners with a gym in the area, please contact the hotel directly.

Housekeeping Service*
Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.

Extended Stay America Premier Suites

• For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
• For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.

Extended Stay America Suites

• For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
• For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.

Extended Stay America Select Suites

• For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee. 
• For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.

Additional Housekeeping Options For Purchase

• Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
• Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.

*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.

At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly or monthly rate will be charged for the first week of their stay upon check-in, except in some cases indicated by Extended Stay America to the reservation holder prior to check-in. Reservations made with advanced purchase rates are non-cancellable and non-modifiable and must be booked within a minimum seven days prior to check-in. Your rate is based on your length of stay. If you have a confirmed weekly or monthly rate, in order to receive that rate you must stay the minimum number of nights. Should you check out early, your rate is subject to change. Reservations are based on availability.

For guests opting to pay for their rooms in cash, a $100 cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made by cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. At check-out, after satisfactory inspection, the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit, and again at check-out verifying the final balance returned.

Our guests have access to local calls and voice mail. You can retrieve your voice mail from your room or by remote access. Please be sure to check with the front desk for your voice mail extension and applicable fees.

Extended Perks is not a tiered or status-based program. All Extended Perks members have the same access to savings and benefits. You can access all of our Extended Perks deals by logging in to your account on esa.com/extended-perks.  

Unfortunately, we cannot tie a reservation back to an account after the reservation has been made. In the future, please remember to log in to your Extended Perks profile before making a reservation on esa.com. You may still access your reservation by visiting our find reservations page here; you will need to input your last name and confirmation number.

You can reset and change your password by clicking here. Once you input your email address on this page, we will email you a link where you can reset your password.

Extended Perks does not assign loyalty numbers, points or physical cards to members. Guests can log in at any time to see their account details at esa.com.

If you have a question about your Extended Perks account, profile or promotional rates, please contact us by emailing extendedperks@esa.com. If you have a question about discounts with our national or local partners, please call 877.408.2605.

Log in to your Extended Perks account on the top of any page of esa.com. Once you are logged in, you can access your account, past and upcoming reservations, deals and your profile.

No, the new member discount is only valid for a new reservation using the promo code provided in the welcome email.

No, the new member discount is only valid for a new reservation using the promo code provided in the welcome email.

The Extended Perks Exclusive Member Rate is available to all Extended Perks members, all the time! You must be logged in to your Extended Perks account to take advantage of the Extended Perks Exclusive Member Rate during the time of booking on esa.com. The Exclusive Member Rate is also available through our call center and at our hotels.

Don’t worry—we haven’t forgotten about you! Promotional emails are not sent to guests when they are staying with us or when they have pending reservations.