Come stay at Extended Stay America - Phoenix - Mesa - West! We are the perfect location for business travelers, students, tourists and those relocating to the Phoenix, AZ area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Desert Botanical Garden, the Phoenix Zoo, Scottsdale Fashion Square and the South Mountain Park and Preserve.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
As a former nationwide property inspector, I have stayed at many hotels nationwide via reservations made by my agency’s travel department. Now retired and full-time motorhome dweller hotel stays are not required often. However, because my motorhome needed body repair and a paint job, I made reservations via Extended Stay American Reservationist for a 30-day stay from (18 Feb to19 Mar) for these services. Further as a first-time guest to this hotel and not knowing what to expect. I had a detailed conversation with an extended stay reservationist regarding my need for a first-floor hotel room due to osteoporosis issues. As well as easy access to take my one-year-old dog out to a potty. I also asked if the hotel had a large parking lot because I was driving a 30-foot motorhome with an attached tow vehicle. At this time, the reservationist assured me she could accommodate my need for a first-floor hotel room but didn’t know anything about the hotel’s parking lot; recommending I call the hotel’s phone number provided on the booking confirmation letter sent to my email address which I did.
I spoke with a male receptionist at the hotel, who felt I could access the back lot because he had seen motorhomes parked there before but didn't know anything about motorhome lengths. Neither did he share I might need to use the apartment's complex next-door driveway to access the hotel's back parking lot, which I only discovered after not being able to access either hotel entrance from Isabella Street or Dobson Road which were too small to swing-into from either angle. My last-ditch effort was to enter the apartment complex’s next-door driveway to determine if it provided access to the hotel next door and discovered it did upon arriving on the rear parking lot but couldn’t make a left turn due to vehicles being parked on both sides of the driveway. As a result, I continued straight bearing left around a building. Upon seeing an open row of parking spaces on the right leading towards a trash dumper; I swung to the right covering all seven parking spaces leaving space for me to exit this area.
I waited in my motorhome until 3:35pm then walked from the back parking lot to the hotel’s checking office located on Isabella Ave. Where I discovered employees were still cleaning rooms, so check-in was delayed. Further, upon asking for a luggage cart to begin loading personal belongings for transport to my room whenever it is ready. The check-in clerk said, “We don’t have luggage carts because homeless people kept taking them, but we no longer have a place to store them either since our office is smaller.”
I had never in my life encountered a facility claiming to be a hotel but doesn’t provide luggage carts to help paying hotel guests safely/quickly transport personal belongings to his/her room is baffling to me. But to use ludicrous explanations to justify the continues mistreatment of future unsuspecting guest by not providing traditional hotel guest luggage carts or alternative transport equipment as simple as collapsible wagons/carts which requires little to no space to store is of greater concern because of my personal experience as a first-time guest at this hotel. I wasn’t aware places like this even exited in the hotel industry until after my reservation was made, I checked-in, and needed a luggage cart to transport most of my personal belongings from my motorhome to a hotel room.
As a result, I was forced to make 18-trips from my motorhome, across a public walkway, up an incline to access a walkway beside the laundry room and behind office exit door to the opposite end of the walkway where my hotel room was located. Carrying items in my arms. Not only did I not have moving equipment. No employees (female or male) offered to help, although both were present and watched periodically. Resulting in persisted joint pain. As a result, I purchased a collapsible wagon to exit this unfriendly, non-professional, apartment complex.
srinivasa c
on
Google
5/5
AuntSusie
on
Google
4/5
Walls could be more sound proof, could hear neighbors talking during late night. Price great for longer term stay.
None ya Business
on
Google
5/5
Great customer service, clean room,everything worked, located right down the street from my sister's apartment and easy access to restaurants and freeway.
Heather Ramage
on
Google
3/5
I'm amazed at the harassment received from the front desk about late check out. The room was already 3xs the normal rate for bike week and there was already a $10 charge per hour. Always remember customer service.
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