Welcome to Extended Stay America- Oakland- Emeryville! We are the perfect location for business travelers, students, tourists and those relocating to the Oakland area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-580. From our location, you can easily local attractions such as Reinhardt Redwood Regional Park, Children’s Fairyland, the Oakland Zoo and the Oakland Museum of California.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
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Accessible Room Features
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Despite the location next to Oakland, Berkeley. I am amazed at the service and manager as they were able to give a ggood service and provided a room that was in such a rush and immediately needed due to my flight being delayed. They were able to accommodate me well and offered some assistance.
Jess R.
on
Google
5/5
Edwin Managbanag
on
Google
5/5
employees were nice and respectful
location was great
i would be coming back
Jeremy Gray
on
Google
1/5
I had planned to stay at that location for work-related purposes, but I ultimately decided to relocate due to concerns about the surrounding area and the presence of tagged vehicles within the gated area. Despite this, I must commend the staff for their consistently pleasant demeanor.
Chris August
on
Google
1/5
We had to be moved on our third night because our room had roaches and a broken refrigerator.
The room we were moved to was on a floor that smelled so bad that the front desk worker who moved literally had to warn us about the stench in advance. She told us that one guest was keeping his room so filthy that he made the entire floor smell like garbage rotting in the midday sun. Even inside our room, we could smell it so strongly that it was distracting.
The Front Desk told me that the hotel would not be able to have the police remove the gest until next week, but I don't know why.
The air conditioner in the new room also didn't work consistently, and no one came to lok at it even after we reported it multiple times. The one window that was screened would not close all the way. We were also promised adequate cooking supplies on the website, but arrived to find the the entire hotel only had one pan, two pots, and a spatula.The entirety of the facility's cookware fit inside a drying rack with room to spare.
The general cleanliness of the facility has also been a problem. There has been a ripped open bag full of trash all over one of the stairwell for three days now. I've reported it to housekeeping twice and it's still there.
I was also harassed by an employee named Gaddae (sp?) for doing nothing more than walking out of a stairwell and toward the vending machines. Instead of introducing herself and seeing if I needed anything, she demanded to see my room key, and continued even after a security guard assured her I was a guest.
There have been some fantastic employees here, especially Lidya at the front desk, who helped us get the cookware, a stopper for the rub, and much more while always smiling and being totally courteous and kind. Jason, eric, and the Gambian security guard (we talked a lot,but i didn't get his name) were also as helpful as they could be. But they were limited due to some of the inadequacies of the hotel.
My roommate for the week has a compromised immune system and has to be vey careful when traveling. I am very worried that a hotel with this many hygiene concerns could put my friend and many others in danger.
*Since posting this, my friend and I have had to change rooms yet again because the smell in the hallway now smells strongly of urine and it was getting into our room. I witnessed an employee bang on the guest's door, get no response, and then leave the room and guest alone without ever making any contact with him. multiple employees suggested that he could be seriously hurt, but that no one had found out.
Despite the staff knowing about the hygiene issue on the 3rd floors,guests were still being placed next to the room in question.
Also, the burners of the last two kitchen we've been in were so caked with filth that they immediately began smokin every rime ai cooked. the smoke detector went off for very minor cooking. Eventually, we just stopped using the stove, which we were paying for .
My friend was yelled at by a member of the housekeeping staff because there was dog hair in our room. At a pet friendly hotel. It felt like housekeeping didn't expect to have to do much cleaning.
If my friend and I weren't stuck with no other options for the next few days we would have left by now. The health issues are beginning to reach legal action type proportions.
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