Plan your extended stay near the Anaheim Convention Center!
Stay awhile at Extended Stay America - Orange County - Anaheim Hills! We are the perfect location for business travelers, students, tourists and those relocating to the Orange County area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off the Riverside Freeway. From our location, you can easily visit local attractions such as Disneyland Park, the Bowers Museum, the Orange County Zoo and the Angel Stadium of Anaheim.
When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
As a wrestling family, we do travel quite a bit for wrestling tournaments, so we do end up staying in quite a few hotels. Though this one was a step up from one of the rooms we stayed at before, but not by too much considering the price rate we paid. This time we had a two day tournament, so in order to save ourselves some cost I sprung for a room that had a kitchen included, which I have done in the past. Unfortunately, we didn’t even get to use it because we got to the hotel room at 8pm we realized they had no kitchen supplies to cook and eat with, so we just went out for dinner instead. When we got back we parked near the back door where our room was located. We then noticed two separate vehicles housed by nothing but trashed, boxes, etc surrounding and inside of the vehicle. Obviously, someone was living in the car and using the parking lot as their own RV park. It was late, so my daughter and I were really nervous walking back and forth from the room to the car with our luggage. This was really uncomfortable and I think the hotel obviously should get security in order to protect their guests. This alone, I would never stay there again even if they tried to pay me. Oh and to mention, the back door leading into the hotel that was supposed to be locked and only able to open with your room key was broken. So those creepy men hanging outside with all their trash could just walk in wherever they wanted and have full access to the entire hotel. This is a huge safety hazard and should be addressed immediately. If you can’t even provide your guest with a safe place to stay you shouldn’t charge them. After a long day, we went to sleep. The following day after the tournament we came back to the hotel and then saw a small sign on the kitchen cabinet that said if we needed kitchen utensils, etc we should call the front desk and order them. I was a little annoyed that this wasn’t brought to our attention when we checked in at the desk. I was more annoyed that they just wouldn’t have them in the hotel room before we arrived. About the room, it wasn’t horrible, but obviously out dated and a little boring. For charging as much as we were charged you would think they would at least have a decent breakfast, which you couldn’t even really call it a breakfast just a small table with a few items. I’ve attached a few pictures of the vehicles out back. I didn’t include the homeless guys hanging out by the door smoking cigarettes playing on their iPhones. I was to afraid they would see me and get hurt us.
Lisa Peaslee
on Google
4/5
I don't know what to say. Everytime I think this place deserves a good review something else happens that shatters my expectations . Elevators can be hard to fix but it's been a few weeks and still broke and I'm on 3rd floor. No biggie, these things happen . Well, I parked in the back lot carrying my stuff in & card didn't work in that entrance or the side door. Walked halfway around hotel to front & got key card re-done & again, it did not work on either door on 2nd trip from car. Key worked - the doors don't. then up 3 flights of stairs the 2nd time also there's a strong natural gas smell at the back of this place. I don't blame anybody but upper management , the front desk crew here are amazing considering the obstacles they encounter on a day to day basis they go above and beyond .
Ryan Monise
on Google
2/5
I recently had the unfortunate experience of staying at the Extended Stay America- Orange County- Anaheim Hills and I feel compelled to share my overwhelmingly negative experience. From the moment I arrived, it was clear that this establishment falls far short of even the most basic expectations.
To start, the elevator was out of order for more than a week, making the already inconvenient task of lugging luggage up the stairs an even more unwelcome exercise. The rear building entry door was also broken, compromising security and leaving guests vulnerable to potential safety concerns.
Upon entering the room, it became evident that the list of issues extended far beyond the physical infrastructure. The stove top burners were non-functional, rendering any cooking efforts futile. Even more disconcerting was the fact that the front desk agent seemed blissfully unaware of the hotel's operations or the location of basic amenities.
The hotel boasts about being a smoke-free facility, but the pervasive stench of cigarette smoke, coupled with a dubious air freshener, permeated the entire building. The atmosphere was far from the advertised pristine environment, and the clientele only added to the discomfort. One door displayed an eviction notice from the Orange County Sheriff's Office, and the presence of several questionable individuals lingering around the premises raised serious safety concerns.
While the location of the hotel is conveniently close to the freeway and various dining options, these minimal advantages are vastly overshadowed by the numerous drawbacks. The only positive note was the surprisingly comfortable bed, but even that couldn't compensate for the litany of issues.
The appliances that did manage to work were outdated and seemingly held together with duct tape – a testament to the overall lack of maintenance and care. The laundry services advertised by the hotel were non-existent, as not a single machine was operational, and even gaining access to the laundry room required the assistance of another guest since the front desk agent didn't have a key.
As for the promised "free breakfast," it was a dismal affair. A container labeled "Oatmeal" sat empty, the coffee was cold, and the prepackaged muffins were tiny, dry, and unappetizing.
In conclusion, my stay at the Extended Stay America in Anaheim was a regrettable experience. From the broken facilities to the indifferent staff, the questionable clientele, and the false advertising of amenities, this establishment fails on multiple fronts. I strongly urge others to steer clear of this hotel and explore alternative accommodations in the area. Your time, money, and overall well-being deserve better than what this establishment has to offer.
veethe gee
on Google
3/5
Stayed here for 5 days 4 nights. . Room was decent . No major issues but the room SMELLED LIKE a motel 6 . . Just that cigarette hotel smell . I went to vons down the street to buy a candle and air freshner cause . Ew . The ladies up front were nice . The carpet in room needed a shampoo . And the tub was kinda clogged so when we showered it started to fill up . I didnt like thay ish. At all. And there was not much parking at all. But i guess we got what we paid for . The little kitchen however was very useful.and ac worked well. We didnt have room service at all . I guess that is not included .and the "breakfast "is muffins and nutrigrain bars and coffee . That is it . Soooo.... thats all i have to say .
Alonso Yesca
on Google
5/5
Loved this hotel. Front desk is the best. The location is close to the freeway. All the accommodations were met. Michaelle and Delilah greeted me and made sure I had fresh linen fresh towels fresh kitchen supplies what an awesome service you ladies provide and great employees. Every time I walked by the front desk I am greeted by a smile. A very homey very welcoming feeling. The next time I am in town I will definitely stay at your hotel. The dogs were a plus. I'll bring them next time. If there's an employee of the month Michaelle and Delilah get my vote. If you are thinking about staying here you will have a great experience. Its convient, safe and quiet. Great for families and for a stay vacation. Well-located with excellent price and polite staff. All-in-all, I would use them again. I can truly say this location is a very safe and quiet location. You can have a taste of seeing snow on the mountain tops in a distance while enjoying warm sunlight. Management seem to be effectively communicating safety protocols. Great hotel. Good location. Nice staff. They were dog friendly. They book up quickly, so try and get your room blocked quickly, especially if you need the ground floor for handicap access. The kitchen was nice. I brought food. Full sized fridge and everything. Comes with a stove. Great hot water. Good water pressure on every floor. Cozy sheets and everything. (If you have allergies, the pillows were plain stuffing, and not feathers.) There's a nice patch of grass / lawn in front to walk your dog. A clean hotel. The windows are double windows to reduce noise.
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