Welcome to Extended Stay America - San Diego – Fashion Valley! Whether you’re staying a few days, a few weeks or longer, this hotel allows you to make the most of your time in San Diego, CA. Our hotel is conveniently located off the Cabrillo Freeway. From our location, you can easily visit local attractions such as Westfield Mission Valley, the San Diego Zoo, Balboa Park and the USS Midway Museum.
When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
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Accessible Room Features
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Subject: Extremely Dissatisfactory Experience at Extended Stay America, Mission Valley, San Diego.
I am writing to express my profound disappointment with my recent stay at Extended Stay America in the Mission Valley area of San Diego.
My colleagues and I checked into your establishment on Wednesday, March 8th, and from the outset, our experience was far from satisfactory. The issues we encountered were numerous and significantly impacted our stay:
Lack of Utensils: We were informed upon check-in that there were no utensils in the rooms for cooking, a basic amenity we expected to be available.
Infrequent Maid Service: The information provided at check-in revealed that maid service was scheduled only once every two weeks, a surprising and inconvenient policy.
In addition to these initial disappointments, Room #373 on the 2nd floor presented a litany of problems, including:
Mold Odor: The room had a pervasive smell of mold, causing discomfort and concern for our well-being.
Poorly Maintained Furnishings: The recliner in the room had noticeable tears, and the overall impression was that of substandard furnishings.
Maintenance Issues: Several items, such as the wall lamp switch, the air conditioning unit, and the table lamp, were either broken or not functioning properly.
Hygiene Concerns: Mold was visibly present on the air conditioning unit, the overhead smoke alarm, and the borders of the tub. The bathroom also harbored flies, and the toilet did not drain properly.
Cleanliness: The cleanliness of the room, especially the dirty floor under the dresser and the completely dirty hardwood floor, was unacceptable.
Safety Concerns: On the third night, between 1:30 and 2:30 am, there was gunfire within the hotel complex, creating a serious safety concern for myself and my colleagues.
Due to the cumulative effect of these issues, my colleagues and I decided to check out on Saturday, March 9th. This decision was made with great reluctance but was driven by the unacceptable conditions we encountered during our stay.
I want to emphasize that each of the aforementioned problems has been meticulously documented. Considering the amount we paid for our stay, we expected a far better level of service and accommodation.
To address these concerns and to seek resolution, I am reaching out directly to you. I believe customers deserve better quality service, and I hope that by bringing these issues to your attention, positive changes can be implemented at your establishment.
In light of the challenges we faced during our stay, I also invested in additional cleaning supplies, such as 91% rubbing alcohol, lemon Lysol spray, and Clorox Cleaner + Bleach spray, to make our environment somewhat more comfortable.
QL MH
on
Google
1/5
Paula the main receptionist is extremely manic and scattered brained in her behavior. Not sure if hospitality is the proper fit for someone with such a neurotic disposition. Location is awful.
scott williams
on
Google
1/5
Stayed there for a night and my bike was stolen from right infront of My room I have called the hotel multiple times with no help even after talking to staff that told me thay only have cameras on the sides of the buildings not the parking lot or the rooms so the chance of them having got the bike theft was almost zero even if thay tried witch I don't think thay did so my 1000 dollar bike is stolen and thay are no help so I would not trust your car or anything else there also after losing my bike and having to walk home I figured out how far away from everything the hotel is but main complaint is that there is basically no security and staff and managers are absolutely no help at all
Katty Segovia
on
Google
4/5
Marisa Martinez
on
Google
3/5
I stayed here for just about 40 days. I’d say my stay was pretty mediocre. Since I was here for school and the school had their bank information linked to the room, the front desk tried to charge ME for parking. I guess that’s something the school should’ve settled, but why would they charge me if they had the school’s info on file?
Any other time I tried to reach the front desk, there was no one there. One night, they even had a sign on the door that said no vacancy and that no one was in for the night. I doubt it because there was an empty room next to me.
Additionally, washing/drying laundry is $5 to wash and $5 to dry. I’m not from California, but those are crazy prices. Other hotels I’ve been to in San Diego, laundry is $2! One occasion, I wanted to wash, but all of the washers were in use—not that they were actually on, but there were clothes in all of the machines! There was a handwritten note in pink highlighter on the door that said to be mindful of your loads and be considerate of others. Really helpful.
The “breakfast” consists of pre-packaged muffins, granola bars, and warm water and coffee that was left out the night before. Do yourself a favor and get a Starbucks rewards account and get your breakfast there (down the street) or go to Einstein Bagels (also down the street).
I think I might’ve had a room that someone wrote a review about previously. There was a gap under the baseboard near the tub. Shower curtain does not do a great job at keeping the water in the shower. My sink drain clogged up but I wasn’t able to get ahold of anyone at the front desk because no one was ever there.
Almost forgot to mention that I received 2 notices on my door while staying here. One was for the water, stating that the water will be turned off for a period of time for a leak. Another was for checking the smoke detectors, which I don’t think were actually checked because the smoke detector in my room never blinked.
Did I mention there was a power outage at one point for 3 hours in the middle of the night?
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