Welcome to Extended Stay America - Atlanta - Lithia Springs! We are the perfect location for business travelers, students, tourists and those relocating to the Atlanta, GA area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-20. From our location, you can easily visit local attractions such as Sweetwater Creek State Park, Six Flags over Georgia, Zoo Atlanta and the High Museum of Art.
When you stay at an Extended Stay America hotel, you'll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Management at this location, is a safety hazard for guest due to lack of understanding basic business practices.
Let me start with, A guy pulled out a gun in the lobby doorway and threaten to spray bullets. Plus, there was a dog fight in that same lobby. Both of those issues are dangerous for guest.
Now, lets talk about the basic failures of this hotel.
Here's the highlights of my experience.
1: The deadbolt lock on my rooms door didn't work. I could use the deadbolt when the door was open, but when it closed the lock wouldn't slide over.
2: The television didn't work, so a week with no cable.
3: The phone didn't work. I had to use my cell phone to call the front deck.
4: They do not have towels that can be exchanged out. Instead, your towels must be dropped off at the front desk, and you can pick them up 3 hours later. This includes bedsheets as well
5: Requested maintenance on the room, on a Saturday, Checked out Friday without any word of when repairs would be done.
6: The Security Sensor in the back, broke down every other day, and is being held on by tape.
7: They have one elevator for 4 floors that has an expirations date of 5/22 and its 10/23. Oh and the elevator shakes, which is scary. If the hotel isn't up to code on an elevator, what else is out of code in the building?
8: When you complete a reservation online, they do not honor the price. Plus, they don't make you aware of this price change, until you check out. They don't tell you about the pet fees to be added, until you check out. Plus, they require a $100 deposit, when you arrive, which the website doesn't tell you.
9: The rooms are paper thin. I could hear people talking in the parking lot from the fourth floor. Not just a few words, but whole conversations.
10: They have pet fees but don't tell you about them until you leave. These fees can be $25 per pet, per day. ( Please ask about any and all fees, before checking in. Staff may or may not tell you, but will expect you to pay the fees anyway.)
11: Someone puked in the parking lot and beside the trash can located by the back door on Sunday. It was still in the packing lot and beside the trash can on Friday when we checked out.
12: The floors on the fourth floor are unstable. My medium size dog would walk across the floor, and I could feel the floor move, under my feet.
13: Smeared Dog poop was on the carpet in the hallway for GOD knows how long, It was in the hallway just before arriving to my room, the day we arrived, and was still there the day we left.
Let me tell you the truth, the place, isn't worth the money charged. I'm still not sure how they charge people. It seems, as if, the price changes with the wind.
I will never stay at this hotel again, and wouldn't recommend it to anyone. Even someone I hate.
Updated Response to Management:
If you truly cared about the people who stay at this hotel, the issues with the 1 star reviews would be fixed ( instead you give some computer generated sorry and continue the same practices). Management even knows nothing will change, I was told to call Extended Stay Claims department, and they would do nothing. Which seems to be very true.
So Vacationer Beware.
Faith Help
on Google
1/5
This place is ran by kids! The general manager Renee has a terrible attitude. The front desk at night be running itself. The worker Mimi always going around yelling and screaming. Not enough house keepers. The house keepers expressed that Renee don’t want to hire nobody, but need help bad. The front desk workers including the managers don’t do their work but want to talk on the phone all the time. I can believe it because the lady across from me on the 3rd floor told me the general manager put all the work on Mimi to do. Get rid of the whole staff except the house keepers! I’m glad I will be leaving soon. This establishment needs real workers and people who have the credentials in running a business. The guest act more polite then the workers. Some guest here have pit bulls that are aggressive and guest that let their dogs roam the premises without a leash. The reviews that ppl are leaving aren’t a lie. Some one from corporate need to do a clean sweep and maybe y’all ratings will go up!
Guest Reviews Verified and Powered by Google
All Reviews ( of )
You are now leaving esa.com to go to Franchise Oppurtunities
