Stay awhile at Extended Stay America - Atlanta - Norcross! We are the perfect location for business travelers, students, tourists and those relocating to the Atlanta area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is only 30 minutes from Downtown Atlanta. From our location, you can easily visit local attractions such as the Chattahoochee River National Recreation Area, Stone Mountain Park, the World of Coca-Cola and Zoo Atlanta.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry, an on-site fitness center and pet friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Our best rate available for any Extended Stay America hotel.
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Accessible Room Features
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Room still had wet paint on cabinets in kitchen area
Brianna Hoegler
on Google
1/5
I've never written a negative review in my life, but I have to about this establishment-- under no circumstances should anyone stay here. My partner and I arrived at 2AM, and there were no employees in the lobby, only a VERY annoyed customer who had been calling the front desk and trying to get help for what he said was 15+ minutes. I finally decide to go into the employee area to see if I can find help since we need to check in... a knock on the manager's door gave me nothing, but at the desk around the corner I found the guy who was supposed to be manning the front desk, passed out. It took me 20+ seconds of tapping, shaking, and borderline shouting at him to get him to wake up, and my partner and I later agreed that the long wakeup time plus the way he was slurring his speech and the glassy look in his eyes meant he was high, and almost definitely on something strong and illicit. I then had to help walk him through the check-in process, since he was too out of it to do it himself. Finally we make our way up to our room, noticing multiple open doors on the way, a massive safety concern. The door to our room didn't lock, as both the automatic lock and deadbolt were broken, and we could easily push our way in; on top of that, it reeked of cigarette smoke. When we made the decision to leave in the morning rather than stay the next few days, the assistant manager was nice enough and tried to help us, but neither he, nor Extended Stay customer service despite the multiple times I've called them, would issue us a refund, despite having to deal with what I would say is a fairly severe breach of safety matters on their end. If someone had bothered to try to make things right, I wouldn't be nearly this upset. That being said, this whole experience feels like a slap in the face, and I'll never stay at an Extended Stay America again-- I recommend you don't, either.
Michele Jackson
on Google
1/5
Unhealthy & Unsafe - Bedbug and roach infested - stay at your own peril. I booked a 30 day reservation for a 2 bdrm suite to stay at this location from Oct. 16 - Nov. 15, with my 16 yo son, traveling from Washington State to relocate for work. My back and neck were itching for the first 3 weeks and I though it was due to a reaction to the chemicals they used to clean the bedding and towels. To my horror, I woke up one morning to a bedbug. I was absolutely horrified. The Hotel's response when I alerted them with the video evidence and a dead bedbug, was to ask me to leave the hotel. I was absolutely willing to do so but they would not refund my money nor pay for the hotel I had to move to. They also refused to pay to clean my items so I did not transfer bedbugs to a new location. My belongings were trapped at this hotel, and I left for the night. When I returned to speak with the assistant GM Milton Atkins the next day, he stated that they would move me to another room within the hotel but they would not pay to clean my items nor refund my money. This hotel requires that you prepay for your stay and I paid more than $2600 for my 30 day stay. I repeatedly called Guest relations and was promised the District Manager, Leslie Small, would contact me within 48 hours. It has been more than 96 hours and I still haven't heard from the District Manager. I reached out to Robert Hubbard (Group VP of Operations) via my professional linked in page and he responded stating that the Regional Manager Rolf Holte would get back with me. I emailed Mr. Holte 72 hours ago and I still have not heard from him. On Nov. 14, I finally spoke with the General Manager of the hotel, April Grier and she was abusive in her language, hostile, and vindictive. She was upset about the email I sent her and the corporation and made it clear that she wanted me and my belongings out of the hotel. The GM (April Grier) made a false police report to the police department stating that I had not paid for my room and sought to have me trespassed from the hotel. When the police arrived, I showed them my folio with a zero balance for the 30 days I paid in advance and informed them that I complained about bedbugs and demanded to be relocated and/or refunded and this was her retaliatory response. While I was speaking to the police, April Grier stole my credit card information (not the card I used to pay for my stay, but a different credit card that I mistakenly handed her - I did not know that she skimmed my cc #) Grier fraudulently attempted to charge my card $342 while I was speaking with the police officers that she attempted to use a weapon against me. Fortunately, my bank flagged the charge as fraud and contacted me immediately. I left the hotel out my $2600 for the stay, $200 in cleaning costs for some of my items and I had to throw out my bedding and towels. My son and I also had to be treated for bedbug bites. As of today, Nov. 17, 2023, I have not heard from any district or regional manager; I can only deduce that they are qualifying my treatment and the behavior of the GM and Assistant GM at this location. Whatever you do, if it can be helped, do not stay at this location. It is unsafe, unhealthy, and the management is unprofessional, vindictive, nasty, and will steal your money by skimming your credit card information.
This site would not allow me to upload the video I took of the live bedbugs but I can/will upload pics.
Aside from the bedbugs, I never received cleaning service in spite of repeated requests, there is a roach infestation that I fought off with raid, there was pubic hair on the molding and hair on the ceilings (the cleaning service only cleans from eye-level down). Don't look up or your will be horrified.
robert cambero
on Google
2/5
Service I gave two stars due to the factor I thought I would never have to deal with explaining myself to the front desk about me paying for certain days knowing. The days I stated to the front desk clerk that was new and only been trained for three days and after the assistant manager knew I saw him training her and she was making mistakes then. So when I ask him to look at the cameras to show what happened that day and with me saying I wasn’t living till Thursday and said it more than multiple times. Sad thing is I called a corporate supervisor and she stated from his level he could have let pass by giving us the day due to the mistake or even just because of her being new. But had the nerve to say if that’s what’s in the system that’s the only way we going to fix this situation is you paying for today. He didn’t take any proper steps any other establishment would make to accommodate the customer to know they are taken seriously and the overall situation as a whole to not reflect any negative light not just to his self but the character on what his company stands for. So when you come back sure you get all your details before you pay anything. Because they will not take fault in any situation.
Nicky Don
on Google
1/5
First and foremost I want to thank Ms. Leslie for reaching out to me for over 2 weeks now , in your attempts to find out why April stole my $100 deposit wasn’t resolve with me on any levels. My 14 year old son which is very smart asked me to ask you this question. How many fees did April had to add in your computer system to make the fees add up to Precisely to my deposit fee of $100. Most of your wonderful hardworking customers that at ESA are black and minorities who does not have their family cotton/ plantations family wealth to pass down, your customers like myself are working two jobs to pay for our weekly cost stay of $700 weekly and below. When you steal and cover up for your company we can never get ahead. So I am asking you and ESA to do the right thing discuss with your customers that you will charge them made up fees if they check out earlier that their verbal agreement
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