Unhealthy & Unsafe - Bedbug and roach infested - stay at your own peril. I booked a 30 day reservation for a 2 bdrm suite to stay at this location from Oct. 16 - Nov. 15, with my 16 yo son, traveling from Washington State to relocate for work. My back and neck were itching for the first 3 weeks and I though it was due to a reaction to the chemicals they used to clean the bedding and towels. To my horror, I woke up one morning to a bedbug. I was absolutely horrified. The Hotel's response when I alerted them with the video evidence and a dead bedbug, was to ask me to leave the hotel. I was absolutely willing to do so but they would not refund my money nor pay for the hotel I had to move to. They also refused to pay to clean my items so I did not transfer bedbugs to a new location. My belongings were trapped at this hotel, and I left for the night. When I returned to speak with the assistant GM Milton Atkins the next day, he stated that they would move me to another room within the hotel but they would not pay to clean my items nor refund my money. This hotel requires that you prepay for your stay and I paid more than $2600 for my 30 day stay. I repeatedly called Guest relations and was promised the District Manager, Leslie Small, would contact me within 48 hours. It has been more than 96 hours and I still haven't heard from the District Manager. I reached out to Robert Hubbard (Group VP of Operations) via my professional linked in page and he responded stating that the Regional Manager Rolf Holte would get back with me. I emailed Mr. Holte 72 hours ago and I still have not heard from him. On Nov. 14, I finally spoke with the General Manager of the hotel, April Grier and she was abusive in her language, hostile, and vindictive. She was upset about the email I sent her and the corporation and made it clear that she wanted me and my belongings out of the hotel. The GM (April Grier) made a false police report to the police department stating that I had not paid for my room and sought to have me trespassed from the hotel. When the police arrived, I showed them my folio with a zero balance for the 30 days I paid in advance and informed them that I complained about bedbugs and demanded to be relocated and/or refunded and this was her retaliatory response. While I was speaking to the police, April Grier stole my credit card information (not the card I used to pay for my stay, but a different credit card that I mistakenly handed her - I did not know that she skimmed my cc #) Grier fraudulently attempted to charge my card $342 while I was speaking with the police officers that she attempted to use a weapon against me. Fortunately, my bank flagged the charge as fraud and contacted me immediately. I left the hotel out my $2600 for the stay, $200 in cleaning costs for some of my items and I had to throw out my bedding and towels. My son and I also had to be treated for bedbug bites. As of today, Nov. 17, 2023, I have not heard from any district or regional manager; I can only deduce that they are qualifying my treatment and the behavior of the GM and Assistant GM at this location. Whatever you do, if it can be helped, do not stay at this location. It is unsafe, unhealthy, and the management is unprofessional, vindictive, nasty, and will steal your money by skimming your credit card information.
This site would not allow me to upload the video I took of the live bedbugs but I can/will upload pics.
Aside from the bedbugs, I never received cleaning service in spite of repeated requests, there is a roach infestation that I fought off with raid, there was pubic hair on the molding and hair on the ceilings (the cleaning service only cleans from eye-level down). Don't look up or your will be horrified.