UPDATE: MANAGER CALLED AND APOLOGIZED AND REFUNDED US A NIGHT. Location was good for us. Close to plenty. The front desk lady was great!!
The room was spacious, bed was comfy. They need a deep clean, but not bad. Price was good for our stay. Booked off Walmart+travel. Cash back is a plus. We traveled with 2 young children. Just a family getaway to Union Stations and other attractions in KC!!
Location doesn't even matter at this point. Room was clean at first glance. The floor was so nasty it turned the bottom of our feet black. Like other reviews the walls and doors were so nasty. I went straight to Wal-Mart and got cleaning supplies. That's when I thought ok it will be fine. Wrong. While my spouse went to the gas station, the kids were playing with their new toy I had picked up from the store. So of course they are excited and yes the toy was annoying, but this man had the nerve to pound on the wall. I told my spouse about it and he said it was probably from upstairs.so the night when on. The paper thin walls had us hearing pounding all night from the people above us. Now here is where it got worse. Around 12:30am my spouse and son who is 4 were sitting at the table playing UNO when the guy next door again pounds so hard on our wall, it freaked us all out. Me and my 3yr old where on the bed and it was so loud it woke us up. My spouse then hit the wall back and the man started yelling. So my spouse opened our door and he opened his door lol once he saw my spouse cussed at him and slammed his door. I went to the office and complained. Was told it was quite time and my kids can't make noise after 10pm. I explained the situation and was given the number to the police on call. We heard no more the rest of the night but it had us on edge. Due to the door having such a gap. We placed furniture infront of it. I never felt so unwelcomed at a hotel. After our day out the next day which is today. We return to the hotel and stop up front to grab some utensils. I spoke with the manager. He stated the same thing as the lady the night before that there is to be NO NOISE AT ALL AFTER 10PM and he also stated like she did that it was clearly on their website. I explained that my 2 young children have AUTISM and that my daughter is non verbal but has loud vocal stems and that I can't make her be quite. He told me he would speak with the man and call me which never happened. He also told me if I had problems that he would refund me a night out of my 2 nights for having to leave due to my children not able to comply with their noise ordinance. So here we are driving back home. I just want to cry as a mom of special needs children, we travel a lot and I always let the staff know when I check in the situation with my children. Because they stem in the evening which is a lot of jumping. But I have never had an issue anywhere until now.