Come stay at Extended Stay America - Knoxville - West Hills! We are the perfect location for business travelers, students, tourists and those relocating to the Knoxville, TN area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off State Route 1. From our location, you can easily visit local attractions such as Zoo Knoxville, World’s Fair Park, Ijams Nature Center and the Knoxville Museum of Art.
When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Room was clean, everything was good until right before we checked out. As the house keeper I assume who it was tried to enter the door. It was 10:45 I proceeded to say we are packing up now and we will check out at 11. He said it’s at 12 but still kept trying to open the door. I said what are you doing, we will be checking out soon. He said I can’t hear you.. finally I shut the door on him! ALWAYS USE THE EXTRA LOCK! I had no clothes on just from getting out of the shower. Somehow I feel like he knew that.
kurt bugge
on
Google
5/5
I find the rooms, service and the location to be excellent. Saood and k.t. behind the reception desk are very professional and friendly. I enjoy the coffee and muffins every morning...I highly recordmend staying at this motel... kurt bugge room #306
Rose D
on
Google
1/5
Bad experience. No dishes? Cups? Coffee pot? You must call the mumbling front desk folks. You must go to get what should have been in the room as standard supplies in an extended stay motel. Breakfast? Ha ha. Granola bar or oatmeal and a coffee pot. Exterior doors that don’t shut and lock closed. Bathtub didn’t drain.
Ran Dolph
on
Google
1/5
I’m a guess here on going in 2 years now i have to tell you Horrible service since the hotel had been bought out the guy in the front desk is lazy doesn’t like to do anything catches attitude when you asked him for anything. He tried to walk in my room last week didn’t call knock or anything thank god my latch was on..i stay on the 3rd floor had mold in my room i told them numerous of times they just came and wipe it with a rag mold came right back …i stay in a studio room paying a deluxe price I’ve been without hot water for the past 4 days now 2/26/2024 and if they still want you to pay full price like its other fault the water not hot they don’t try to work with the guest all they care about is there money and nothing else and before respond don’t lie tell the truth you guys aren’t sorry nor do you care because you don’t have to live here
TJ Ladd
on
Google
1/5
I am currently staying here and have been here for 4 weeks (for work) and I will continue to stay here because of the convenience and prices. If you are here for work it is a cheap option to cut down your expenses and the rooms are larger than a normal extended stay. HOWEVER, if you are booking this and looking for the hospitality and customer service that you might expect at a normal hotel then I would look elsewhere.
While the rooms are fine, the location is convenient, and honestly the other guests keep to themselves (outside of some blaring loud music from cars in the parking lot at 2am-4am), you can not even have a simple conversation or ask a question to the front desk without it seeming like you are inconveniencing them to the fullest. (Side note: the maintenance/house keeping people are very nice!)
I've had to go to the front desk just about everyday during my stay to have my room key re-activated because it wouldn't work. I don't complain, (I get it, older system that will mess up if the card if to gets too close to your phone), and I just say "hey my card isn't working again". I get eye rolls, huffs and puffs (keep in mind this is while he is laying on the couch in the main lobby using the hotel's iPad to watch movies), and then made to think that this is some how my fault although I make sure that I keep it in my back pocket and away from my phone or wallet at all times. He tells me every time "keep it away from your phone" and I respond with "trust me sir I definitely am not doing this on purpose to have to come back up here everyday".
Look at my history of reviews....I have zero. Because honestly its just not worth it to me. But someone needs to do something about the people working the front desk here because they are absolutely miserable people that seem to have never heard of just being a decent human being to others. Were all here just either trying to work, or make it through the day, and some genuine customer service and at least acting like you might enjoy your job goes a long way. I'm from Texas, we are the mecca of hospitality and kindness so maybe I am expecting a little too much, but I have never had an experience so bad with customer service that I feel the need to write a freaking review on it. I have never seen so many eye-rolls and huffs from one person, literally like a pubescent teenager.
Bottom line, don't stay here and expect anything more than I place with running water, decent wifi, and out-dated amenities. If you aren't high maintenance (me), its a fine and cheap place to work from. If you expect ANY sort of "oh that lady/guy was nice and they really enjoy serving people" type experience, you are going to be blown away at how rude you are treated here.
If you are miserable with what you are doing, make some changes, but in the meantime you can at least project that you understand what customer service is.
Oh, and please don't reply with your default response to this review. I don't care, I don't want anything, and I definitely don't want to cause problems. I am still a willing and paying customer. I just think sometimes people need to be put in their place.
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