Welcome to Extended Stay America - Austin - Metro! Whether you’re staying a few days, a few weeks or longer, this hotel gives you the opportunity to make the most of your time in Austin, TX. Our hotel is conveniently located off I-35. From our location, you can easily visit local attractions such as Zilker Park, Bullock Texas State History Museum, Lady Bird Lake and Sixth Street.
Extended Stay America offers a convenient and comfortable stay for every guest. We have just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry, an on-site fitness center, a swimming pool and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
(Translated by Google) TERRIBLE HOTEL Since we arrived the service was bad, there was no one at reception, to be able to check-in the time was very long, we had made a reservation through Booking and Mrs. He gave us the explanation that he was going to see if the room was available, we asked about the pool service, since it was closed, we asked about wi-fi and he told us that we had to bring our cell phones to give us the password, when we got to the room it smelled to pure cigarettes, the bathroom was dirty, the room was depressing, far from having a pleasant time it left us with a very bad experience, and the next day we were waiting for the continental breakfast that they offer and there was nothing, and at reception again there was no one to be able to ask, the truth is, cheap is expensive. Bad very bad ...
(Original)
PESIMO HOTEL Desde que llegamos el servicio fue malo, no había nadie en recepción , para poder realizar el check-in el tiempo fue larguisimo, habíamos hecho reservación por Booking y la sra. Nos dió la explicación que hiba a ver si estaba disponible la habitación, preguntamos por el servicio de alberca , pues estaba cerrada , preguntamos por wi-fi y nos dijo que teníamos que llevarle los móviles para ponernos la clave, al llegar a la habitación olía a puro cigarro, el baño estaba sucio, el cuarto era deprimente, lejos de pasar un rato agradable nos dejó muy mala experiencia, y al otro día esperábamos el desayuno continental que ofrece y no había nada , y en recepción nuevamente no había nadie para poder preguntar, la verdad, lo barato sale caro. Mal muy mal ...
garrett Robinson
on
Google
1/5
Came to Austin for work. The workers were very polite and nice. But on the 3rd night of our stay as I was sitting on the couch a roach crawled across the coffee table I killed it of course took a picture showed the lady at the front desk. I told her we were leaving and she said she would change my stay I ask her if I would get any money back and she told me no 🤷🏼♂️ I told her to leave it the way it was because I had paid for a week. We left anyway but kept my room key until it was time for us to leave. 😡😡😡
Brandy89
on
Google
1/5
They called me saying the couldn’t give me the rooms due to the eclipse which had me confused because my check in was from Sat - Sunday. They said I could call hotel .com to get a refund or get relocated. I advised I was not interested on either, I had already paid for 2 rooms and they needed to honor my payment because I did not reserve. I advised them I was coming from Houston and I needed my rooms that were already paid for. The guy at the front desk sighed and said ok come in and you can check in. The rooms where clean and they location was also a good one. That’s all I can say positive wise about this place.
Dayamis Galvez
on
Google
1/5
Listen to the review Nasty place to stay they have long term resident living on site and the place is NASTY. booked a stay work related. First room they gave me had LIVE ROACHES in the bathtub reclyner was damaged sheets were dirty. Show manager they blamed the roaches on recently pest control sparying jajaj yeah right. Second room offer by the manager himself that he went to check on it before releasing it to me as per him was "ok" Stove had no burner and cabintes were dirty and rug was beyond dirty and musky smell. Cancel the reservation it has taken 15 days and still waiting for my $561.00 refund. Calling guess relations and hotel is a waste of time they either hang up on you or give you the run around, Never again!!
Marq Thurman
on
Google
5/5
Great place to treat you like feeling they make sure the rooms are clean and the staff are eggplant
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