How can I receive mail/packages?
Our hotels allow packages to be delivered to any guest with an existing reservation. Packages can be retrieved at the front desk with proper identification.
Do your hotels provide an iron and ironing board?
Extended Stay America Premier Suites and Suites hotels include a full-size iron and ironing board in every room. Extended Stay America Select Suites do not include an iron or ironing board.
What time is check in/check out?
For official check-in/check-out times, see the "services and policies" under each hotel page on esa.com or call the hotel directly. Additional fees may apply for early check-in or late check-out.
Do you offer wireless internet access?
Yes, all our hotels have free wi-fi in every suite. The access code will be on your keycard or you can contact the front desk. Enhanced wi-fi can be purchased at all our hotels.
Do your properties offer safe deposit boxes?
Yes, we offer safe deposit boxes at all locations. Ask at the front desk if you would like one.
What are your laundry facilities like?
All Extended Stay America hotels have on-site guest laundry with coin-operated washers and dryers available 24 hours a day, so you can do your laundry whenever it’s convenient.
What is your pet policy?
A maximum of two pets are allowed in each suite. Pet fees vary by location to cover the cost of cleaning and guest room fumigation. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. More than two pets or those animals outside of the size requirements will need manager approval. Please contact the property for questions. Visit our pet-friendly page for more information.
What is your housekeeping policy?
Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on whether you are staying at a Premier Suites, Suites or Select Suites hotel and the number of nights you will be staying with us. Additional full or refresh services are available for purchase. Please check the housekeeping schedule for your room and hotel with the hotel directly.
